Metro Parks Tacoma

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Customer Service

  • Registration Form:
    Print Registration Form (pdf)
  • Mailing Address:
    Metro Parks Tacoma, 4702 S. 19th St., Tacoma, WA 98405
  • Customer Service:
    (253) 305-1022
    Monday-Friday 7:30 am-5:30 pm
     
ACCOMMODATION REQUESTS

Metro Parks Tacoma strives toward providing inclusive programs to all community members. People of all abilities are invited to consider registering for any recreational program Metro Parks Tacoma has to offer provided they meet the minimum eligibility requirements. We can usually build customized support to suit your needs.

To request an accommodation please allow 10 business days prior to the start of the course. You may request via email, mail or phone:

 

Email: Send accommodation request to inclusion@tacomaparks.com
Mail: Send the accommodation request form to 4702 S. 19th, Tacoma WA 98405.
Phone: 253-404-3950 / TTY (253)759-9286. This number is for accommodation information only. For general inquiries and information please call 253-305-1022 / TTY (253)759-9286.
 
FINANCIAL ASSISTANCE

Metro Parks Tacoma offers a financial assistance program due to generous support from the Greater Metro Parks Foundation.  If cost is a potential barrier to participation, City of Tacoma residents may request financial assistance for most scheduled fee-based classes, camps or programs with individual charges.

More information can be found on page 2 of the Financial Assistance Form.  Please allow at least two weeks in advance of any activity:
 

REFUNDS

All Metro Parks Tacoma programs come with a satisfaction guarantee. Refund requests must be made in writing. After the start of the class/activity, refunds may be granted on a pro-rated basis when requested prior to the last day of the class/activity. (See exception regarding teams/leagues below).

Metro Parks Tacoma may apply and communicate special refund conditions for activities, which may result in the customer receiving a refund of less than the amount paid. If special refund conditions apply, they will be noted on your receipt. No refunds will be given for missed classes. For questions about refunds please call (253) 305-1022.

Teams/Leagues
No refunds may be granted to participants after the season's schedule has been created.

Cancelled Programs
When an activity is cancelled by Metro Parks, registrants will receive a full refund or credit.
 

WAITING LISTS HAVE BENEFITS!

Many of our classes fill early, but we do keep waiting lists. It is worthwhile to put your name on the waiting list, as spaces often become available before the class begins or second classes and activities are planned.

To put yourself or family on a waiting list:

  • Go to "register online"
  • Find the activity you are interested in.
  • If there is a "waitlist" button then the course is available for waitlist.
  • You can add yourself or your family members to the waiting list by clicking this button.
  • You will not pay for the course until you are contacted by a staff member and are actually enrolled into the course.
  • Metro Parks Recreation staff will contact you as soon as a space becomes available. We thank you for your patience and support!