Customer Service

Customer Service helps direct people at front desk of STAR center
  • Financial Assistance
  • Customer Service Information
  • Accommodation Requests
  • Refunds

Financial Assistance

Metro Parks Tacoma offers a financial assistance program due to generous support from the Greater Metro Parks Foundation. If cost is a potential barrier to participation, City of Tacoma residents may request financial assistance for most scheduled fee-based classes, camps or programs with individual charges.

More information can be found on page 2 of the Financial Assistance Form. Please allow at least 5 business days in advance of any activity:



Customer Service Information

  • Mailing Address
    Metro Parks Tacoma
    4702 S. 19th St., Tacoma, WA 98405
  • Customer Service
    (253) 305-1030
    Monday-Friday 8 am-5:30 pm

Accommodation Requests

Metro Parks Tacoma strives toward providing inclusive programs to all community members. People of all abilities are invited to consider registering for any recreational program Metro Parks Tacoma has to offer provided they meet the minimum eligibility requirements. We can usually build customized support to suit your needs.

To request an accommodation please allow 10 business days prior to the start of the course. You may request via email, mail or phone:

All Metro Parks Tacoma programs come with a satisfaction guarantee. Refund requests must be made in writing. After the start of the class/activity, refunds may be granted on a pro-rated basis when requested prior to the last day of the class/activity. (See exception regarding teams/leagues below).

Metro Parks Tacoma may apply and communicate special refund conditions for activities, which may result in the customer receiving a refund of less than the amount paid. If special refund conditions apply, they will be noted on your receipt. No refunds will be given for missed classes. For questions about refunds please call (253) 305-1022.

No refunds may be granted to participants after the season’s schedule has been created.

Canceled Programs 
When an activity is cancelled by Metro Parks, registrants will receive a full refund or credit.

Metro Parks Tacoma Federal Tax ID Number: 91-6000988